Refund policy

SeaReinas® accepts returns within 30 days. Final sale items cannot be returned under any circumstance. 

To inquire about or to initiate a return, please contact us at sales@seareinas.com 
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

All returns must be in original condition. That is: unworn, unwashed, with all original tags and protective liners attached. SeaReinas® reserves the right to refuse a return if it is damaged, worn or has stains including makeup. Please be careful when trying items on.

Damages and issues

In the case of faulty items (oops!) please contact us at sales@seareinas.com and we will make it right! All refunds that are granted by SeaReinas® will be issued via the payment method on your original purchase.  

 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Online returns cannot be processed in store, and vice versa. 
SeaReinas® online shop does not price match with physical stores and other points of sale. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the exchange or refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. All costs associated with the return is the responsibility of the client.